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Terms & Conditions of Sales

GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT
  1. RECOGNITION BY THE GENERAL TOURIST COMMISSIONER The lessor certifies that the leased property complies with the provisions of the Walloon Tourism Code of April 1, 2010.
  2. TERMS OF CONCLUSION OF THIS CONTRACT The lessor sends the lessee this contract.The tenant pays the deposit to the lessor, within a maximum period of 10 days following the date of receipt of the contract, to the account BE26 7320 2825 3929 (CBC - BIC CREGBEBB). The balance is due 30 days before the entry into use, with the exception, however, of late bookings, in which case the total amount of the rental will be paid on arrival. If the lessor does not receive the deposit within the time limit, he may renounce the rental by registered letter, fax or e-mail confirmed by post within 8 days of the date scheduled for payment of the deposit.
  3. USE OF LEASED PROPERTYThe tenant uses the rented property in accordance with its destination and with due diligence. He is required to respect the maximum capacity provided. Any breach of this clause may result in the immediate termination of this contract, to the fault of the tenant, the amount of the rental remaining definitively acquired by the lessor.
  4. ANIMALS When admitted, pets accompanying the tenant must be clearly indicated on the front of this contract.
  5. BAILThe deposit is € 500.00 and must be paid 10 days before the gîte takes over into the account BE26 7320 2825 3929 (CBC - BIC CREGBEBB). The deposit is intended to cover all the debts which the tenant would possibly remain indebted to the lessor during the restitution of the places. In the event of a dispute, the lessor may, under his responsibility, keep the deposit until the responsibilities are clearly established.If it turns out that the tenant is not liable for the sums claimed and that all or part of the deposit must be returned, the lessor will owe interest, at the legal rate, on the amount ultimately to be returned.
  6. "EQUIPMENT AND COMFORT" INVENTORY At the start and end of the stay, an inventory of the equipment of the rented property is made. This inventory must be signed by both parties to prove the condition of the leased property and its equipment. The tenant must return the property in the state in which it was received. He is responsible for any loss or damage.Any difference with the inventory or anomaly must be reported to the lessor or his representative, no later than 10:00 am, the day after the day of arrival.
  7. CANCELLATION - EARLY DEPARTURE All cancellations must be notified by registered letter, fax or e-mail confirmed by post. The tenant can propose to the lessor the assignment of his lease, under his entire responsibility, to a person designated by him and who agrees to contract under the same conditions. In this case, the deposit is deemed to be paid by the assignee. The tenant can also suggest to the lessor to replace a person for the enjoyment of the accommodation, while remaining the holder of the contract, including during the duration of this one.This implies that he remains personally bound by all his initial obligations. The express agreement of the lessor is required and concerns only the designated person (s). In other cases, the 25% deposit remains with the lessor as compensation. This compensation is increased to: - 50% of the price of the stay if the cancellation occurs 30 to 21 days before the start of the stay. - 75% of the price of the stay if the cancellation occurs 20 to 8 days before the start of the stay.- 100% of the price of the stay if the cancellation occurs less than 8 days before the start of the stay or if the tenant does not show up. If the cancellation is the result of the lessor, the latter may offer the lessee accommodation of the same or higher quality than the price of his reservation. In the absence of such a proposal or in the event of the tenant's refusal, the lessor must reimburse the tenant the deposit paid as well as the balance of the price of the stay if this has already been paid and also pay him compensation equivalent to 25 % of the price of the stay.- 50% of the price of the stay if the cancellation occurs 30 to 21 days before the start of the stay. - 75% of the price of the stay if the cancellation occurs 20 to 8 days before the start of the stay. - 90% of the price of the stay if the cancellation occurs less than 8 days before the start of the stay. Compensation is not, however, due in the event of force majeure. If the tenant does not appear within 24 hours of the arrival date mentioned on the contract:- the contract automatically becomes null, - the deposit remains with the lessor who reserves the right to claim the balance from the lessee, - the lessor can dispose of his property. The premature departure of the tenant, for whatever reason, does not entail any reimbursement - even partial - of the price of the stay.
  8. LATE PAYMENTAny amount owed by the tenant, and not paid ten days after its due date, will automatically and without formal notice, for the benefit of the lessor, produce an interest of 1% per month from its due date, the interest for any month started being due for the entire month.
  9. RESPONSIBILITY - INSURANCE The tenant occupies the premises with due care. He is responsible for the rental property, the equipment and the land made available to him. He reimburses the lessor for all costs incurred as a result of his actions and undertakes to report any damage.By renting the accommodation, the tenant is legally bound to return it in the state in which he received it, including in the event of fire (art 1732, 1733 and 1735 of the CC.). If applicable (see specific clauses) the tenant has his rental liability covered by a GLOBAL type FIRE insurance policy, both for rental risks (the building), and for the content (furniture, etc.) made available to him. . These risks can be covered by the "resort" extension of the tenant's FIRE insurance policy. The tenant is invited to contact their insurer to check their contract.
  10. SOLIDARITY The obligations of this lease are indivisible and joint and several with regard to the lessee, his heirs or his beneficiaries, in any capacity whatsoever.
  11. RESPECT FOR THE NEIGHBORHOOD AND THE ENVIRONMENT The tenant undertakes to adopt a behavior which respects the inhabitants and the environment in general: fauna, flora, various equipment, etc.
  12. DISPUTES In the absence of agreement between the parties, they will submit their grievances to the Gîtes de Wallonie secretariat, which will attempt to propose an amicable solution. Failing this, only the courts of the judicial district of the place where the building is located are competent.
GENERAL CONDITIONS OF ONLINE SALE VIA L'ORC
  1. PURPOSEThese general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool. (ORC).The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.
  2. OFFERS All our advertisements, web pages or offers are produced in good faith and on the basis of the data available.Maps, photos and illustrations are presented for informational purposes only and are not contractual. They may be subject to change before the reservation is finalized. The customer authorizes us to correct any obvious material errors in the information that we communicate to him.
  3. PRICES The prices displayed at the time of booking constitute the total rental price excluding charges, taxes, fees and other charges. Any supplements are clearly indicated before the service is booked.The customer authorizes us to correct any obvious price errors.
  4. RESERVATION The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
  5. RESERVATION PROCESS Reservations made by the customer are made via the dematerialized reservation voucher accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher.The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be booked has been made, the booking procedure includes the following steps until validation: entering the credit card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sales relating to the service (s) benefits (s) and, finally, the validation of the reservation by the customer.
  6. ACKNOWLEDGMENT OF RECEIPT OF THE RESERVATIONThe booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment. to which the customer can present his complaints.
  7. RIGHT TO RETRACTIt is recalled that, in accordance with article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation: accommodation other than for residential purposes (e.g. holiday accommodation), transport,car rental, catering and services related to leisure activities.
  1. RESPECT FOR PRIVACYWe collect your data in accordance with the General Regulations on the Protection of Personal Data (2016/679) ("RGDP"). The personal data you provide us are necessary for processing your reservation and are essential for the management and provision of services (article 6.1 .b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including in particular Elloha.com which manages the reservation tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be sent by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners guaranteeing a level of protection in accordance with the principles enshrined in the RGDP.With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post. We keep your data for a period of 3 years after the last contact (email, reservation, etc.). As the person whose data is collected, you have the right to access, rectify and delete your data, as well as the right to oppose the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.Your claims regarding the collection and processing of your personal data may be sent to the competent supervisory authority.