Terms & Conditions of Sales
GENERAL PROVISIONS
The reservation is agreed with the lessor Renée Bourlet
• Telephone: +32 86 43 43 16
• Email address: lagrangededavid@gmail.com
• Bank account (of the lessor): BE26 7320 2825 3929
The contract is a tourist rental contract. The rental period constitutes an essential condition without which the contract would not have been concluded. The tenant cannot establish his domicile in the rented building. The establishment includes 1 accommodation(s) for a maximum capacity of 14 people.
Accommodation details: La Grange de David; Hameau De Xhignesse, 26 – 4180 Hamoir
The tenant is required to respect the maximum capacity announced in the rental.Any violation of this clause may result in the immediate termination of this contract, at the fault of the tenant, the amount of the rental remaining definitively acquired by the lessor.
The tenant must present himself on the specified day and at the times indicated. In case of late or deferred arrival, the tenant must notify the lessor.
TERMS OF CONCLUDING THE CONTRACT
The rental is effective by the payment of a deposit of 50% of the price of the stay :
• Is collected by the secure payment system (Stripe) when booking online;
• Or to be paid to the lessor's bank account number within 5 days of receipt of the electronic booking confirmation (voucher). The balance of the stay (50% remaining) is to be paid by bank transfer no later than 10 days before arrival to the bank account number of the lessor.
The price of the stay does not include :
• The deposit: €500.00 (five hundred euros)
• Charges: water - electricity - heating
In your interest, the loads being fluctuating according to the temperatures, this one will be the subject of statements of meters at the time of your entry and your exit. Despite the large increases, prices at the beginning of 2022 remained as they are: Water: €6.50 / M3 - Electricity day and night: €1 / Kwatt - Fuel oil for underfloor heating and hot water: €7.50 per hour of operation
BAIL
The deposit, in the amount of €500.00 (five hundred euros), will be paid 10 days before the stay by transfer to the lessor's bank account number or deposited in cash on arrival, against receipt. The lessor reserves the right to refuse access to the establishment if the deposit is not paid. The deposit will be returned within 5 days of departure if there is no damage to the accommodation, annex buildings and surroundings.The deposit is intended to cover all debts for which the tenant may remain liable to the lessor when the premises are returned.
In the event of a dispute, the lessor may, under his responsibility, keep the deposit until the responsibilities are clearly established.
In the event of multiple tenants, the person who made the reservation is responsible for the debts and claims of all the tenants.
CANCELLATIONS – EARLY DEPARTURE – NO-SHOW
has. Cancellation by the tenant
Any cancellation must be notified by registered letter or e-mail and addressed to the lessor.
The cancellation conditions determined in the dematerialized order form (voucher) apply.
In the event of force majeure (or act of the prince) for one or the other party:
1. The date of performance of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
2.The contract is canceled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.
b. Cancellation by the lessor
Any cancellation must be notified by registered letter or e-mail and addressed to the tenant.
The cancellation conditions determined in the dematerialized order form (voucher) apply.
vs. Early departure
The premature departure of the tenant does not entail any refund, even partial, of the price of the stay.
d. Non-presentation of the tenant (no-show)
• If the tenant does not show up within 24 hours of the arrival date mentioned on the contract:
• the booking becomes null and void;
• the payments remain with the lessor who reserves the right to claim the balance from the tenant;
• the lessor can dispose of his property.
RESPONSIBILITIES – INSURANCE
has. Fire insurance
The tenant must be covered by Fire Insurance (resort) for the damage he could cause to the building and the rented furniture.
The tenant declares, after having checked it, to be covered for such risks by his personal fire insurance (holiday insurance).
In the event of a breach, the tenant undertakes to sign a contract covering this risk.
b. Family Civil Liability Insurance (private life)
The tenant declares that he is covered by a Family Civil Liability insurance (private life).
In the event of a breach, the tenant undertakes to sign a contract covering this risk.
PETS
Pets are allowed by special agreement of the owner. They must be reported to the lessor. A possible supplement may apply.
USE AND OCCUPANCY OF PREMISES
The tenant agrees to adopt a respectful behavior of the inhabitants (neighborhood) and the environment in general. He uses the rented property in accordance with its destination and as a prudent and responsible person.
The tenant must return the property in the condition in which he received it. He answers for any loss or damage to the lessor.
Animated parties such as student guindaille, burning of panties, dance party... are not allowed.
COMPLAINTS
Any complaint must be sent to the lessor by registered letter or e-mail within 8 days after the end of the stay. Supporting documents must be attached.
In the absence of agreement between the parties, only the courts of the judicial district of the place where the accommodation is located are competent.
MEDIATION OF THE FEDERATION OF GITES AND GUEST HOUSES OF WALLONIA
Failing agreement between the parties, they will submit their grievances to the secretariat of the Federation of Gîtes and Bed and Breakfasts of Wallonia, which will attempt to propose an amicable solution.
In the absence of agreement between the parties, only the courts of the judicial district of the place where the accommodation is located are competent.
This clause only applies to establishments that are members of the Fédération des Gîtes et Chambres d'hôtes de Wallonie in order of subscription.
PASSENGER CHECK
The lessor is entitled to carry out the control and registration of the identity of all the occupants of the accommodation in accordance with the law of 2007. The tenant must present a valid identity document (identity card or passport ).
ACCEPTANCE OF TERMS AND CONDITIONS
Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all the clauses at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of the establishment.
GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA THE ORC
OBJECT
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.
OFFERS
All of our advertisements, web pages or offers are developed in good faith and based on available data. Maps, photos and illustrations are presented for information purposes and are not contractual. They can be modified before the finalization of the reservation. The customer authorizes us to correct any obvious material errors in the information that we communicate to him.
RESERVATION
The customer chooses the services presented on the regional marketing tool.He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, so that our responsibility cannot be engaged in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
RESERVATION PROCESS
Reservations made by the customer are made via the dematerialized reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted.Once the final choice of the services to be reserved has been made, the reservation procedure includes the following steps until validation: entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.
ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment. to which the customer can lodge his complaints.
RIGHT TO RETRACT
It is recalled that, in accordance with article VI.53 of the Code of Belgian Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
PRIVACY RESPECT
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment service providers, service providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment service provider to the bank of the establishment, for the execution of the reservation contract.We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by e-mail or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have a right of access, rectification, erasure of your data, as well as a right of opposition to the collection of your data. These rights can be exercised by sending us an email, mentioning your surname, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.